Quick answers to the questions we get most. Can't find what you're looking for? Email us at contact@luneriox.com and we'll get back to you within 24–48 hours.

About Luneriox

What is Luneriox?

Luneriox is a beauty brand built around simple, effective skincare tools and accessories — designed to make your everyday routine easier, more enjoyable, and more relaxing.

What makes Luneriox different?

We believe skincare shouldn't feel complicated. Every product is carefully selected to combine function, comfort, and premium design, so it's easy to build a routine you actually stick with.

Why should I shop with Luneriox?

Customers across the US choose Luneriox for thoughtful product selection, secure shopping, responsive support, and routines that are simple, effective, and enjoyable. That's the standard we hold ourselves to.

Do you test on animals?

No. We don't support animal testing, and we work with suppliers who share that commitment.

How often do you launch new products?

We're always on the lookout for beauty tools and skincare essentials worth adding. New collections and limited releases arrive throughout the year.

Do you offer discounts?

Yes. We run exclusive promotions, seasonal offers, and subscriber-only discounts throughout the year. Joining our email list is the best way to hear about them first.

Shipping and delivery

Where do you ship?

We currently ship throughout the United States, with plans to reach more countries in the future.

How long does shipping take?

Orders are processed within 1–2 business days, and most arrive within 6–12 days across the US.

Do you offer free shipping?

Yes — shipping is free on your first order across the US.

How can I track my order?

As soon as your order ships, we'll email you your tracking number so you can follow your package every step of the way.

Orders and payment

Can I change or cancel my order?

If your order hasn't entered processing yet, we'll do our best to help. Contact our support team as soon as possible after placing your order.

What payment methods do you accept?

We accept all major credit and debit cards, plus the secure online payment methods you'll see at checkout.

Is my payment information secure?

Yes. Every payment is processed through encrypted, secure payment gateways.

Returns and issues

What is your return policy?

If you're not completely happy with your purchase, contact our support team. We'll review your request and help find the best solution under our return policy.

What if my order arrives damaged?

If your package arrives damaged — or you receive the wrong item — just contact us with photos of the product and the packaging. We'll sort it out as quickly as possible.

Using our products

Are your products beginner-friendly?

Yes. Our products are designed for everyone, from complete beginners to experienced skincare enthusiasts.

Can I combine multiple Luneriox products?

Absolutely. Our products are designed to complement one another, so you can build the routine that works for you.

Are your products suitable for all skin types?

Most Luneriox products are designed to suit a wide range of skin types. That said, always check each product page for specific recommendations, and consult a healthcare professional if you have a medical skin condition.

Do I need a long skincare routine?

Not at all. We believe consistency matters more than complexity — a short routine you keep beats a long one you quit.

Support

How can I contact customer support?

Reach us through our Contact page or by email at contact@luneriox.com. We reply to every message within 24–48 hours.