Refund policy
Refund Policy
Last updated: May 2026
At LUNERIOX, we are committed to providing quality products and excellent customer service. If you have any issues with your order, please contact us at contact@luneriox.com and we will do our best to assist you.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please include:
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Your order number
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A description of the issue
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Clear photos showing the problem
After reviewing your case, we may offer a replacement, store credit, or a refund, depending on the situation.
Returns
Due to hygiene and personal care reasons, we do not accept returns of opened, used, or tested facial care products.
Products must be unused, unopened, and in their original condition to be considered for return approval.
All return requests must be submitted by contacting contact@luneriox.com before sending any item.
Items returned without prior authorization will not be accepted.
Order Cancellations
Orders may be canceled only before they have been processed and shipped.
Once an order has been shipped, it can no longer be canceled.
Non-Returnable Items
The following items are not eligible for return:
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Used personal care products
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Opened hygiene products
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Gift cards
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Sale or clearance items
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Customized or personalized products
Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase.
Refunds are typically processed within 10 business days after approval. Please note that your bank or payment provider may require additional time to complete the transaction.
If you have not received your refund within 15 business days after approval, please contact us at contact@luneriox.com.
Contact Information
For any questions regarding your order, refunds, or this policy, please contact us: